It takes 1 week on average from placing your order to receiving your portrait.

You'll normally receive your preview within the first 2 days.

Once approved, your order will normally be printed and shipped within 2 days. Framed orders can take a little longer.

Delivery normally takes 1-2 days.

During very busy times like peak holiday seasons, you may experience longer printing and shipping times, up to 4 weeks.

Please note any revisions or delays receiving a suitable photo or your approval will add to the time.

We currently ship to the UK, EU, US and Canada.

Orders are normally printed and shipped from the same region as you where possible to help avoid any delays or import tarrifs and to reduce our carbon footprint.

Prints are shipped in hard-backed envelopes or poster tubes depending on the size.

Framed portraits are shipped in protective packaging and arrive framed ready to hang.

Yes! We care strongly about the environment. That’s why all portraits use sustainably sourced wood and paper, eco-solvent inks and plastic-free, recycled and/or biodegradable packaging (where possible).

Sometimes we are forced to make compromises to adequately protect your order, but we always try and weigh this up against the carbon footprint of having to reship your order if it arrives damaged.